Terms of Service
Please read these terms carefully before using our services.
1.0 General
The terms set forth herein govern the relationship between the Customer and SpillHosting AS in connection with the purchase/rental of services from SpillHosting AS. The agreement is entered into when the Customer has placed an order. This can be done, for example, via phone, web, email, written or oral.
2.0 The Parties
Seller: Company Name: SpillHosting AS, Contact Address: Keilevegen 174 A, 5953 Fonnes, Email: customer [email protected], Org-number: NO928684792MVA. The customer is the person who places the order.
3.0 Contact Info
The seller assumes that the person listed as the recipient of the email, as well as those who have the password to the account, also have the right to dispose of products/services. The customer is obliged to update contact information in the control panel or notify changes to the Seller.
4.0 Payment
The seller may require payment for the service from the time the order is created by the Customer. The customer can choose between paying with Vipps, Stripe, or PayPal.
5.0 Delivery
Delivery has taken place when the Customer or their representative has gained access to the service. The seller must deliver the service to the Customer without undue delay and no later than 30 days after the order from the Customer.
6.0 Termination
Upon termination or relocation of services, it is the Customer's responsibility to retrieve all data stored with the Seller before the expiration of the Agreement period. Upon termination of services, all Customer data will be deleted.
7.0 Breach
If the Customer materially breaches all or part of their obligations to the Seller, the Seller has the right to terminate existing agreement(s) with immediate effect.
8.0 Changes
The seller reserves the right to make updates and/or upgrades and adjustments to products and services provided by the Seller. Significant changes to the terms must be notified to the Customer with at least 14 days' notice.
9.0 Late Payment
In the event of late payment of the invoice, a late fee of 10 kroner will be charged the day after the due date. If the invoice is overdue, the associated services will be temporarily suspended.
10.0 Right of Withdrawal
If the Customer has not used the service, i.e., not started the game server, the Customer has a 14-day period to exercise the right of withdrawal. We also offer all new customers a 7-day open purchase.
11.0 Defects in the Service - Customer's Rights and Complaint Period
If there is a defect in the service, the Customer must, within a reasonable time after it was discovered or should have been discovered, notify the Seller that they will invoke the defect.
12.0 Dispute Resolution
Complaints should be directed to the Seller within a reasonable time. The parties shall attempt to resolve any disputes amicably. If this is not successful, the Customer may contact the Consumer Complaints Board.
Terms for Game Servers
This agreement governs the relationship between the Seller and the Customer for game servers. A 99.99% uptime is guaranteed for infrastructure such as panel, server, etc. Game server is an ongoing service/subscription billed in advance.
Terms for Dedicated Server
This agreement governs the relationship between the Seller and the Customer for dedicated servers. A 99.99% uptime is guaranteed for infrastructure. Dedicated Server is an ongoing service/subscription billed in advance. The customer is responsible for the operation of the server.
Contact Us
If you have questions about these terms, please contact us at customer [email protected].